The ITC Pulse Check Survey and Outcome Report provides a point-in-time reflection on the experiences of the reform process by ITC agency staff. To this end, the survey results clearly show that the process of change toward trauma-informed therapeutic care is underway in NSW. There is broad support and motivation amongst workers for the transition away from previous models of care, with general agreement that the implementation journey is far from over.

The survey outcomes highlight the need for:

• Sustained efforts to build organisation and system capacity within the context of workforce recruitment and retention challenges.
• Continued clear and committed leadership within organisations and DCJ to the intent of the reforms and a preparedness to be reflexive and responsive in collaborating to navigate implementation challenges faced by both agencies and the system more broadly.